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Posted: 08/07/2024
Just around the corner from Nantwich’s bustling main street, Webb House Furnishers beckons with the charm and warmth of a beloved family business. Since Howard Webb opened a small reupholstery shop in Crewe back in 1974, this enterprise has blossomed into a revered furniture retailer. Now celebrating nearly 50 years in business, Webb House has not only transformed a quaint 19th-century red brick building on Mill Street into a delightful 12,000-square-foot showroom spread over three floors, but also expanded with a new branch on Pepper Street in Nantwich earlier this year. The heart of Webb House beats with family values. Howard’s wife, Joan, joined in 1987, bringing a wealth of retail experience. Their children, Rebecca and Neil practically grew up in the aisles of the showroom. Today, they’re integral to the business—Neil manages day-to-day operations and sales, while Rebecca adds a dash of flair to the buying team, also curating the showroom’s look with tasteful accessories and soft furnishings.
Thanks to their membership in a national buying group, Webb House combines the personal touch of an independent retailer with the clout of a national chain. This enables them to offer an impressive array of heritage brands like Parker Knoll, Stressless, G Plan, and Sherborne, alongside modern collections from Venjakob and Rom. Webb House are committed to personalised service, ensuring every customer’s journey is exceptional. Howard has developed a sophisticated back-office system that integrates with their website, allowing the team to pull up detailed management reports and purchase histories. This helps them provide tailored advice in the showroom, ensuring that every recommendation complements the customer’s personal style and home décor. Joan Webb, with her deep industry knowledge, personally ensures every visitor feels cared for. Her dedication has cultivated a loyal customer base, with many returning since the store first opened. It’s this personal touch that creates a welcoming atmosphere and keeps people coming back.
As Webb House Furnishers celebrates its 50th anniversary, complete with a snazzy new branch on Pepper Street, it’s clear this place is more than just a furniture store—it’s a showcase of a true family business and an unwavering commitment to quality. This is more than just a shop; it’s a place where passion, dedication, and a promise of exceptional furnishings have made Webb House a cherished part of Cheshire for the last 50 years.
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Glynis Humphreys 
Outstanding customer service from Gary this morning. Very informative - nothing was to much trouble. Service with a smile too. A credit to his company.
Phillip Carroll
We encountered manufacturing delays which had an impact on the delivery time of our total furniture order.
Although it was a manufacturer delay, andnot their making, Neil and the team still went over [read more] and above our expectations to ensure we had an interim solution.
The customer service we received from Neil and his team was exemplary, and we certainly would recommend them, thank you
Carol Davies
Friendly service, quality furniture. I am very happy with the professional attention I received and my super sofa !
Paul Langley
We had a slight problem with a couch. The team went above and beyond to solve the problem to our satisfaction. 5* recommended.
Chloe Smith
Gary is an absolute asset to the webb house team and a true credit to the company. From the moment you walk in, he makes the whole experience feel easy, welcoming, and genuinely enjoyable. His knowled [read more]ge of the products is outstanding, and he takes the time to really understand what you’re looking for.
What really sets Gary apart is how he consistently goes above and beyond. Whether it’s offering thoughtful recommendations or ensuring every detail is just right, his level of care and professionalism is second to none.
It’s rare to come across someone so dedicated, approachable, and passionate about what they do. Gary doesn’t just sell furniture—he creates a great customer experience from start to finish. Highly recommended!
Chloe & Jack - Shavington
Christine Jaggs
I cannot fault the service offered by Webbs. I ordered a number of pieces of Parker Knoll furniture from Webbs. There were problems in terms of the fabric but Webbs kept me informed at every stage. Tw [read more]o very helpful delivery men arrived with my furniture earlier this week and the sofas and chairs are really lovely and very well made. The whole service has been exemplary and I would highly recommend this company.
Kara Lawrence
Lovely quality furniture. The service we receive is always excellent. The delivery team were exceptional.
Mark Brindley
We have visited Webbs on numerous occasions now, and recently bought a bed from the shop floor. The service has been flawless from sale to delivery, and all staff have been particularly friendly, help [read more]ful and knowledgeable. A real pleasure and a refreshing change from the usual high street retail experience these days. We'll be back.
Jon
Very impressed by the level of service throughout the order process including a delivery team who were exemplary and diligent in the delivery of my mum's new armchair and removal of her old one.
I al [read more]ways try to support independent/family-run businesses and the difference really shows here.
Nicola Elsegood
Choosing a new Hypnos bed has been an absolute pleasure, from start to
finish. Anita was well informed and so very helpful. Thank you very much for this enjoyable.
Maurice Bingham
From start to delivery this was first class.
Sally Pearson
Have ordered and just had delivered a new mattress. The whole process from visiting the store, purchasing the mattress and delivery has been exemplary. Staff polite and helpful and have good product k [read more]nowledge. I will definitely buy from them in the future.