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Co-owner, Joan Webb joined the business in 1987. She is head of the sales team and has a passion for customer service and satisfaction. Her experience within the business means she has extensive product knowledge and prides herself on her organisational skills. Joan has a warmth and rapport with our customers that shines through.
The son of Howard and Joan, joined the family business in 2007. He is General Manager and looks after sales, delivery and warehouse management as well as being head of the buying team. Neil has extensive product knowledge of all our ranges and is happy to help with any customer queries.
The daughter of Howard and Joan, joined the family business in 2006. She has a passion for interior design and dresses all of the store displays. Rebecca also has a detailed product knowledge of our ranges and is adept at suggesting which products co-ordinate well together and discussing design ideas with our customers.
Company founder, Howard Webb started the business in 1974 as a re-upholstery Service in Mill Street Crewe. Howard now mainly focuses on the company accounts and website development, however with product knowledge and customer service that comes with over 40 years experience, he will be happy to help you with your query!
This was introduced as service to help the customer that finds the carrier service unsuitable. Click and collect allows the customer to collect from our store (or other location points) anytime during our business hours Monday to Saturday 9am to 5pm. It may be possible for after hours collection by arrangement. This is of course a free service.
We can arrange for a courier to deliver your goods. Please note this is a door step service where they will offer delivery between 8am and 6pm, so you may need to make additional arrangements on the day of delivery. Once we have confirmed the availability we will contact you to arrange the delivery date. If you have any specific delivery requirements please contact us to discuss them.
Delivery Costs are calculated by the weight of your parcel and the area to which we are delivering to.
We operate our own delivery vehicle and all the team are employed directly by us, based at our distribution centre. As soon as your goods arrive we will contact you personally to arrange a day to deliver at your convenience. We can offer you AM or PM and even work around the school runs. We will deliver the furniture to the room you require, unpack the furniture and remove the packaging. If you wish, the team can then run through how any technical parts operate.
Delivery Costs are calculated by the weight of your parcel and the area to which we are delivering to.
Some of our ranges have a variety of options for you to select from. For example when choosing a bed you will need to select the size and drawer options (if applicable), other ranges will have a variety of wood colours, handles and fabric colours to select from. The selection process is easy, but if you do have any queries, please call us on 01270 629296.
We accept most debit and credit cards and payment via PayPal. The card must be associated with the customers address, so care must be taken if you have recently moved house.
If you need to order and send items to multiple addresses, please place a separate order for each address. For more information on costs and where we can deliver to, click on the Delivery Zone Information button on the checkout page.
Any stock item will be despatched within 2-5 working days of order date. The lead time on all to order items will vary between 4-12 weeks depending on the product. We will inform you of any delays immediately and you will be entitled to a full refund if the timescale is not acceptable.
The Serenity is a beautifully designed, British made chair with a focus on comfort. It features a dowelled, screwed and glued frame to ensure it stands the test of time. Additionally, the Serenity ensures your ultimate comfort by offering high quality sprung seats and back suspension, high quality density foam seat cushions with an additional duvet added to front of seat cushion. Available with a dual motor, including a lift and rise function, the Serenity enables you to reach a comfortable sitting position, and helps you to get out of the chair with ease.
In addition to all these fabulous features, the Serenity is exceptionally practical, with built in wheels for ease of movement, it is available in Petite or Standard size and supports up to 28 stone. It is also available in a multitude of different fabrics, ensuring that you are able to find a fabric to compliment your homes colour scheme
All measurements are approximate.
Additional products from the Serenity range
Petite Lift And Rise Recliner
From £1199
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Annette Roberts
2 years ago 
I have bought various bits and pieces over the years and have never hesitated to go back there, as I've done so today.
Neil, Mrs Webb and all the staff have a wealth of knowledge when it comes to fur [read more]niture and will do their utmost to accommodate your needs.
I thoroughly recommend Webb House Furnishers to anyone who wants good customer service.
Anthony Peake
2 years ago
Very Helpful Friendly Staff they had good knowledge of the Furniture with good advice would Definitely be going there again Thankyou Tony.
David Pickworth
5 months ago
Great place to purchase furniture and has old style customer service with nothing to much
Remember when we moved in the delivery drivers couldn’t get to the house because builders were working on roa [read more]d so they carried each item down the road in their Father Christmas outfits.
